About us
Support Services Education was born from years of experience as an educator in K12 and higher education, recognizing the need for dedicated support for international students. We're committed to helping these students thrive academically, culturally, and personally during their studies in the United States. Our personalized approach and dedicated team ensure every student receives the attention and guidance they deserve.
Our support for international students
We understand the unique challenges international students face. Support Services Education provides comprehensive assistance to help students overcome these hurdles and achieve success:
Arrival & Adjustment Challenges:
Unfamiliar logistics: Navigating airport arrival, housing setup, bank accounts, phone plans, and insurance.
Solution: We provide arrival pickup, move-in concierge services, and step-by-step guidance for banking, SIM cards, and health insurance.
Academic Challenges:
Different classroom culture: Participation expectations, academic integrity rules, and professor communication norms. Language barriers: Difficulty understanding assignments, rubrics, or complex academic English.
Solution: We run orientation workshops on U.S. academic expectations, offer tutoring/assignment coaching, and provide translation/explanation support.
Cultural & Social Challenges:
Isolation & homesickness: Students often feel disconnected from peers or struggle to make friends. Cultural shock: Adjusting to American etiquette, food, transportation, and daily life.
Solution: We organize cultural outings, mentorship connections, social events, and even holiday hosting with American families.
Parent Concerns:
Lack of visibility: Families abroad often feel anxious because they cannot see how their student is adjusting. Emergency worries: Parents may fear not being able to reach their child quickly.
Solution: We provide regular parent updates, video calls, and a 24/7 emergency hotline to ensure peace of mind.
Life Skills & Career Challenges:
Financial literacy gaps: Students often don’t know how to manage U.S. credit cards, bills, or budgeting. Career readiness: Unfamiliarity with U.S. résumé, LinkedIn, and internship processes.
Solution: We coach students in financial literacy, cooking, driving, and offer résumé/LinkedIn prep and networking support.
Our team
The Support Services Education team is made up of experienced educators, student life professionals, and cultural advisors who have worked directly with international students in American schools and universities.
Educational Leadership Background: Our team includes former school administrators and faculty who have over 20 years of experience helping students succeed academically and personally.
International Student Support Specialists: Staff members have backgrounds in student advising, ESL support, and cross-cultural training, giving them first-hand knowledge of the challenges students face when adjusting to U.S. classrooms.
Cultural Mentors: Team members have lived, studied, or worked abroad themselves, bringing a global perspective and empathy to the international student experience.
Career and Life Skills Coaches: Professionals with expertise in résumé building, LinkedIn optimization, and financial literacy to help students prepare for internships and life beyond the classroom.
Why Families Trust Us
Proven Experience: We’ve supported students across transitions from high school to college, from one country to another, and into their professional careers.
Hands-On Support: Unlike university offices, our team is available after hours, weekends, and holidays to provide personal guidance.
Family-Centered Approach: We keep parents informed, reassured, and confident that their child is supported — not just as a student, but as a young adult adjusting to life abroad.
Our core values
Core Values
Safety First: We prioritize the physical and emotional safety of every student, ensuring families can trust their child is protected and supported at all times.
Personalized Care: Every student is unique, and our services adapt to meet their individual academic, cultural, and social needs.
Cultural Respect & Inclusion: We celebrate cultural diversity and foster an environment where students feel proud of their heritage while embracing life in the U.S.
Academic Growth: We believe in providing the tools, guidance, and encouragement for students to succeed in their studies and reach their highest potential.
Family Connection: Parents are partners in this journey, and we maintain transparent, consistent communication to keep them reassured and engaged.
Integrity & Accountability: We act with honesty, reliability, and professionalism, holding ourselves accountable to the students and families we serve.
Empowerment for Independence: Our ultimate goal is to help students gain confidence and life skills so they can thrive independently, both in school and in life.
